A message to all customers from Garage Door Doctor.
We are in unprecedented times here in our great nation, state, and city. Garage Door Doctor has been serving our community for 33 years and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large. Safety is one of our core values and is a high priority every day.
Garage Door Doctor provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If you are experiencing problems with your garage doors or opener systems, you can count on us to make the appropriate repair or recommendation.
I want to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notice.
If you need service, please call our main line at 281-855-9300. Alternatively we will be responding to text messages at 281-578-7659 for service at which will be answered during standard hours. We have local staff handling the phones from 7am to 8pm most days so that you are always speaking with a person to take care of your needs.
Many of our office staff are working from home and they may return your calls from a line that you may not recognize. Please do not be alarmed by this as we have 6 customer service representatives.
Or you can contact us via email at firstname.lastname@example.org
Service Call Precautions:
We are open and running service calls to homes. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home.
We also need to take caution to protect our team members and make sure they stay healthy as well.
We will be following cleaning protocols recommended by CDC and state agencies. Any team members that have a fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.
In many cases we will be able to help troubleshoot equipment with a phone call.
Some of our team members may be working remotely from home and therefore our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all of our customers.
Our technicians already work in isolation for most of the day and are not exposed to large groups during work. We will be limiting face to face interaction between our office team members and field team members.
We greatly appreciate our customers and team members here at Garage Door Doctor. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.